Refund Policy

1. Money-Back Guarantee

TGIHUB offers a 30-day money-back guarantee for new hosting accounts. If you're not satisfied with our services within the first 30 days of your initial purchase, you are eligible for a full refund of the hosting fees. This guarantee applies only to first-time purchases and does not apply to renewals.

2. Eligible Services

The following services are eligible for refunds under our money-back guarantee:

• Shared hosting plans
• VPS hosting plans
• WordPress hosting plans

3. Non-Refundable Items

The following items are not eligible for refunds:

• Domain name registrations and renewals
• SSL certificates
• Setup fees
• Migration services
• Dedicated server plans

Please note that domain registrations are a non-refundable purchase as domain names are unique and registered specifically for you.

4. Prorated Refunds

For eligible hosting plans, if you cancel after the 30-day money-back guarantee period but before the end of your billing cycle, you may be eligible for a prorated refund of the unused portion of your hosting service. Prorated refunds are provided at our discretion and are only available for annual or longer billing cycles.

5. Service Level Agreement (SLA) Credits

If you experienced downtime or service issues that are covered by our Service Level Agreement, you may be eligible for service credits as outlined in the SLA. These credits are applied to future billing cycles and are not provided as cash refunds.

6. Refund Process

To request a refund, please follow these steps:

• Submit a refund request through our Contact Page or by emailing billing@tgihub.com
• Include your account details, service information, and reason for requesting a refund
• Our billing team will review your request within 2 business days
• Approved refunds will be processed within 5-10 business days and issued to the original payment method

7. Refund Rejections

Refund requests may be rejected in the following circumstances:

• Violation of our Terms of Service or Acceptable Use Policy
• Requests for non-refundable items as outlined in Section 3
• Requests made after the 30-day money-back guarantee period (for full refunds)
• Fraudulent activity or chargebacks

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services after any changes indicates your acceptance of the updated refund policy.

9. Contact Information

If you have questions about our refund policy, please contact us at: